Support - Palm OS

1. Retrieving previous orders
2. Download & installation help
3. Returns
4. "The application required to view this data cannot be found" error
5. Trouble using software - enabling the Virtual Keypad
6. Accessing software features via the Menu
7. Error loading to memory card
8. Screen flashing/flicker

1. Retrieving previous orders

   Handango customers may access their orders at http://www.handango.com/MyLogin.jsp?siteId=1
   
   

2. Download & installation help

   General help and instructions for downloading and installing applications can be found online at http://www.handango.com/TroubleShooting.jsp?siteId=1&CKey=TroubleShooting
   Help for new users can also be found at http://www.handango.com/Help.jsp?siteId=1&CKey=Help_NewUsers
   
   

3. Returns

   Handango customers can request a refund at http://www.handango.com/ReturnPolicy.jsp?siteId=1
   
   

4. "The application required to view this data cannot be found" error

   As noted on the download site, you need Java on your handheld to run this software. Download it free from the following link. Once downloaded, unzip the file and sync ONLY the included MIDP.prc file to your handheld, DISREGARD all other files.
   http://java.sun.com/products/midp4palm/download.html
   NOTE: Palm OS 3.5 or greater is required to install Java, otherwise the software will not function!
   
   

5. Trouble using software - enabling the Virtual Keypad

   Some programs require use of the "Virtual Keypad", which is enabled as follows:
   

   1. Press the Menu button (the button in the lower left corner of your handheld shaped like a house).
   2. Select Java Preferences from the Options menu.
   3. Press Game Controls and select Joystick.
   4. Press the OK button, and then the Restart button if asked to restart the application.

   Now you can use the keypad's arrow keys to navigate on the screen, and the middle button to initiate actions.
        
   
   

6. Accessing software features via the Menu

   Many features are available via the Menu, accessible as shown here:
   
   
   

7. Error loading to memory card

   Neither Java nor the software can be loaded to a memory expansion card or memory stick. They must be loaded to your handheld's main memory.
   
   

8. Screen flashing/flicker

   Enter Java Preferences from the Options menu inside the program. From there, either under Application or Global preferences, change the value of the Drawing Speed field to Smooth.