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Support - RIM

  1. Retrieving previous orders
  2. Download & installation help
  3. Returns
  4. Installation instructions
  5. Trying to install on my BlackBerry using the Desktop Manager I get the message "No additional applications designed for your handheld were found".
  6. Trying to install on my BlackBerry using the Desktop Manager I get the message "The application ... cannot be loaded because some required files are not available".

  1. Retrieving previous orders

    Handango customers may access their orders at http://www.handango.com/MyLogin.jsp?siteId=1

  2. Download & installation help

    General help and instructions for downloading and installing applications can be found online at http://www.handango.com/TroubleShooting.jsp?siteId=1&CKey=TroubleShooting
    Help for new users can also be found at http://www.handango.com/Help.jsp?siteId=1&CKey=Help_NewUsers

  3. Returns

    Handango customers can request a refund at http://www.handango.com/ReturnPolicy.jsp?siteId=1

  4. Installation instructions

    1. Extract the software download for BlackBerry ZIP file into a temporary location on your hard drive.
    2. Start the RIM Desktop Manager that was provided with your RIM device.
    3. Choose Application Loader.
    4. Choose Add Available Optional Applications and browse to the location of the unzipped files.
    5. Select the .alx file to begin the installation.
    6. Launch software!

  5. Trying to install on my BlackBerry using the Desktop Manager I get the message "No additional applications designed for your handheld were found".

    This BlackBerry problem is documented in this Knowledge Base article from the BlackBerry Technical Knowledge Center, which you can consult for complete details.

    Basically, the Desktop Manager alone is insufficient for installing third-party applications onto your BlackBerry; you also need a copy of the "handheld code" or "handheld software" installed on your desktop machine. The handheld code is generally carrier-specific and it's recommended that you visit your carrier's website to obtain the version optimized for your device. Here are a few links for your convenience: Follow their provided instructions to install the handheld code on your desktop. Make sure you reboot your desktop computer. At that point, third-party software will install successfully onto your handheld.

  6. Trying to install on my BlackBerry using the Desktop Manager I get the message "The application ... cannot be loaded because some required files are not available".

    This BlackBerry issue has been reported with Desktop Manager v3.6 Service Pack 1. The workaround is to uninstall your current Desktop Manager and replace it with Desktop Manager v3.6 (without SP1). If you encounter the error message "No additional applications designed for your handheld were found", please consult this FAQ item.